Reliability & Trustworthiness: Users frequently note that SunBet feels like a safe, well-run operator. For example, one Reddit user advised newcomers to “Use SunBet, way more established and consistent” (reddit.com). Another said it is “100% above board” and that withdrawals occur “within the specified timeframe” once compliance (FICA) is complete (reddit.com).

“No issues” in practice: A MyBroadband forum member who had used SunBet for years reported “I never had any issues with them whatsoever.” (mybroadband.co.za)

General reputation: Many users group SunBet with reputable competitors. One commenter wrote, “World of Sport and Sunbet, both good” when asked about reliable sites (mybroadband.co.za)

Ease of use (reported): Some reviews (e.g. on BetBench) note that “many commend [SunBet’s] customer support and easy navigation” (betbench.com).

Typical positive phrases include: “established and consistent,” “above board,” and “no issues”, reflecting confidence in SunBet’s stability and service.

Withdrawal and verification delays: Many complaints (on review sites) focus on slow payments and FICA/verification holdups. Users report withdrawals taking much longer than promised and being stuck “pending” despite requests.

Customer support issues: A frequent gripe is that SunBet’s support is unhelpful or non-responsive. Multiple review titles call out “shocking” support or note emails going unanswered.

Bonus/promotions problems: Some players say advertised promotions aren’t honored. For instance, one review summary noted that “others feel its promotions and bonuses could be more rewarding” (betbench.com).

Other bugs/glitches: There are mentions of site errors when placing bets or technical issues on new interfaces (e.g. error messages like “Could not reserve funds”). These are reported anecdotally.

Live user quotes (negative/neutral): None available. We did find one review snippet summary remarking that “promotions and bonuses could be more rewarding” (betbench.com).

Support response: In the public complaints we reviewed, SunBet support did not appear to publicly respond on forums or review sites. For example, HelloPeter reviews show no visible replies from SunBet.

Regulation and presence: SunBet is a registered South African bookmaker. Its official site states: “SunBet (Pty) Ltd is a licensed bookmaker… licensed with Mpumalanga and North West gambling boards” and lists a Sandton (Johannesburg) office address (sunbet.co.za).

Legitimacy: Several users explicitly note that online betting is legal under South African regulations. One comment stated “online sports betting is legal” (mybroadband.co.za).

Reputation vs. competitors: SunBet is often mentioned alongside top SA platforms. Industry reviews describe its “reputation for reliability and secure transactions” (betbench.com), suggesting it’s seen as trustworthy among iGaming reviewers.

In comments, SunBet is generally considered a licensed, established operator, especially compared to lesser-known brands. Its affiliation with Sun International adds further trust.

Conclusion: Mixed But Cautiously Positive

Overall, player sentiment in South Africa is mixed but leans skeptical. On forums and social media, some praise SunBet’s stability and legality (reddit.com, mybroadband.co.za). However, many public review sites contain predominantly critical tones. Frequent complaints about slow withdrawals and poor support overshadow the positive. In short, while SunBet is legal and recognized, its reputation among users is still evolving.